Being a family run business, we understand the extreme anxiety produced if a loved one is injured, falls seriously ill or meets premature death. Most people suffer a range of emotions: shock, panic, disbelief and helplessness. This is no time to be making the important decisions that, nevertheless have to be made.
When it comes to making a claim, we work for you - not the insurance company. We are in your corner, and are here to give you the guidance you need in the most difficult of times.
When you interact with Concept Benefit Planning, you will always be working with a real person, who treats you like one of the family - and not a cold insurance adjuster who is solely after your money. We promise to assist you and your family and to monitor all stages of any claim you may have – from completion of the initial paperwork, discussions with company claims managers, through to finalisation. No matter how long the claim takes, we will be there for you.